Return and Refund Policy for Merchandise

This Return and Refund Policy outlines the procedures and conditions for returns and refunds of merchandise, including t-shirts, hoodies, shoes, and other items purchased from Navalt. By making a purchase, the Customer agrees to comply with this Policy.

Returns:

1.1. The Customer may request a return of Merchandise within 7 days from the date of delivery.

1.2. To be eligible for a return, the Merchandise must be unused, in its original condition, and accompanied by the original packaging and tags.

1.3. Certain items, such as personalized or custom-made Merchandise, may not be eligible for returns. Any such exceptions will be clearly stated on the product page or during the ordering process.

Return Process:

2.1. To initiate a return, the Customer must contact the Company’s customer support team through the designated communication channel, such as email or phone.

2.2. The Customer shall provide the order details, the reason for the return, and any supporting information or evidence, such as photographs if applicable.

2.3. The Company will review the return request and provide instructions for the return process, including the return address. 2.4. The Customer is responsible for shipping the returned Merchandise to the designated address using a trackable shipping method.

2.5. The Company recommends ensuring the returned Merchandise to protect against loss or damage during transit.

Refunds:

3.1. Once the returned merchandise is received and inspected by the Company, the Customer will be notified of the refund status.

3.2. If the return is approved, a refund will be processed within a reasonable timeframe using the original payment method used for the purchase.

3.3. The refund will generally include the price paid for the returned Merchandise, excluding any shipping charges or additional fees.

3.4. The timeframe for the refund to reflect in the Customer’s account may vary depending on the payment method and financial institution.

Non-eligible Items:

4.1. The following items are generally non-returnable: a) Personalized or custom-made Merchandise, unless the return is due to an error on the part of the Company. b) Used, worn, or damaged Merchandise beyond normal wear and tear. c) Merchandise without the original packaging or tags. d) Gift cards or promotional items.

Exchanges:

5.1. The Company does not offer direct exchanges of Merchandise. 5.2. If the Customer wishes to exchange an item, they must initiate a return as per this Policy and place a new order for the desired Merchandise.

Shipping Costs:

6.1. Unless the return is due to an error on the part of the Company, the Customer is responsible for the shipping costs associated with returning the Merchandise.

6.2. The original shipping charges are non-refundable.

Damaged or Incorrect Merchandise:

7.1. If the Customer receives damaged or incorrect Merchandise, they must contact the Company’s customer support team within 2 days of delivery.

7.2. The Customer should provide relevant details and supporting evidence, such as photographs, to expedite the resolution process.

7.3. The Company will assess the situation and, if necessary, provide instructions for returning the damaged or incorrect Merchandise.

7.4. In such cases, the Company will cover the shipping costs associated with the return and provide a replacement or issue a refund, as deemed appropriate.

Policy Changes:

8.1. The Company reserves the right to modify or update this Return and Refund Policy at any time. 8.2. The updated Policy will be posted on the Company’s website, and any changes will be effective immediately upon posting.

Please note that the specific details, such as the number of days for returns or exceptions to the return policy, can be customized to align with your company’s practices and local regulations.